Payment with credit card
Charging on the motorway with Free To X is easier than ever.
Every station features at least one terminal for credit, debit, and prepaid cards — for a faster, smoother charging experience.
Come funziona
1
Go to the reader terminal
Head to the card payment terminal and select your language. Tap 'Charge', and choose the station and plug you want to use.
2
Tap your card
Tap your card to the reader terminal to start the payment pre-authorization.
3
Plug in and charge
Connect the cable to your car: your charging session starts right away. If you like, you can also monitor it remotely via the QR code on the reader terminal.
4
Termina ricarica
Swipe up on the terminal screen and select 'End Charging'. Then tap your card to complete the payment.
Pay by credit card: find out how
Pay by credit card: find out how
For technical support, call our customer care number
How much does charging cost with a credit or debit card?
• AC: €0.50/kWh
• DC: €0.65/kWh
• HPC (High Power): €0.79/kWh
All prices include VAT.
Where can I find the POS terminal?
The credit card reader terminal is installed on charger 01 at each station and works for all chargers at that site.
• At Tevere Est (A1) and Bevano Est (A14) you’ll find a dedicated kiosk for credit card payments.
• At Murge Ovest (A14) the credit card reader terminal is on charger 02.
Which payment methods are accepted?
• Credit, debit, and prepaid cards (Visa, Mastercard, Maestro)
• Contactless payments (Apple Pay, Google Pay)
How do I start charging with the credit card terminal?
1. Park your EV car at a Free To X charging lot.
2. Go to charger 01.
3. Choose your language on the terminal screen.
4. Select “Charging”.
5. Select the number (FTXIT…01, FTXIT…02, …) of the charger where you parked (visible on the sticker above the charger display).
6. Select the connector number (1, 2, … visible on the sticker next to the connector).).
7. Choose if you want a receipt and/or invoice by SMS.
8. Insert or tap your card for payment.
9. Enter your PIN if requested.
10. €60 will be pre-authorized (held temporarily).
11. Scan the QR code on the credit card reader to check progress or stop charging from your phone.
12. Return to your car, take the connector, and plug it into your vehicle to start charging.
How do I stop charging with the credit card terminal?
• If you scanned the QR code on the credit card reader, you can stop the charging session directly from your phone.
• Otherwise, go back to charger 01 and follow the on-screen instructions:
1. Select “Stop charging”.
2. Insert or tap the same card used to start.
3. Enter your PIN if required.
4. The credit card reader will show a charging summary and a QR code for your receipt/invoice.
5. The final cost will be charged, and any unused amount from the €60 pre-authorization will be released.
6. Return to your card, unplug and store the cable.
What if I don’t stop charging via credit card reader or QR code?
The system may stop automatically after some time, but to ensure correct billing, always end the session following the steps above.
What happens if I leave my car plugged in after charging ends?
Staying parked after charging is not allowed. An additional fee will be applied.
Can I cancel a charging session once it has started?
No, but you can stop it at any time using the credit card terminal.
How does the €60 pre-authorization work?
• €60 pre-authorization is temporarily held when the transaction is confirmed.
• You will only be charged for the energy used.
• The remaining amount is automatically released.
• You need at least €20 available balance to start a charging session.
• Refund times depend on your bank: : if the release is delayed, please contact your bank.
How long does it take for the €60 hold to be released?
Usually within a few days, but it can take up to 7 business days depending on your bank. Contact your bank if it takes longer.
I think I was charged incorrectly. What should I do?
If you believe there was a billing error, please contact Free To X customer support. We recommend having the following information ready:
• Payment receipt
• Charger serial number (code on the charger: F2XIT…)
• Date and time of charging
• Last 4 digits of your card (or the virtual card number from Apple/Google Pay)
o Apple Pay: Open the Wallet app, click on the used card, select the three-dot menu in the top right, and choose Card Number.
o Google Pay: Open the Wallet app, select the used card, click on the three-dot menu in the top right, and find the Virtual Account Number.
What if charging doesn’t start after payment went through?
• Double-check you selected the correct charger and connector.
• Make sure the cable is properly connected.
• Wait 5 minutes for the session to time out, then try again.
• If the second attempt fails, try another method (App, RFID).
• If the issue persists, contact customer support.
Will I get a receipt?
Yes. On the credit card reader you can:
• Enter your phone number to receive an SMS link
• Scan the QR code
You can request the receipt before or after charging. If you forget, you can still retrieve the last 5 receipts made in the past 10 days from any credit card terminal in our charging network by tapping the same card used.
Can I request an invoice?
Yes. Same process as the receipt: via SMS link or QR code. If not requested, it can still be retrieved later using the dedicated function available at any credit card terminal in our charging network: by tapping the same credit/debit card, you can access the last 5 charging sessions made in the past 10 days with that card.
What if the POS isn’t working?
Use another payment method (App or RFID, if available) or contact customer support.
What if the cable won’t unlock from the charger or my car?
• Make sure you ended correctly the session via credit card terminal or QR code.
• Check if your car has a safety lock activated.
• If the problem persists, contact customer support.
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